Do your leaders need to become more effective?
The challenge
When your team is brilliant at delivering technical solutions and solving customer problems, sometimes their focus on their role as a people manager comes second-place. But bringing them together to run yet another performance management course just won’t deliver the behavioural change that you need.
The solution
28 leaders in this business unit were offered two PRO sessions each.
The first session comprised a pre-written role play brief so leaders could practice a typical performance conversation – and gain feedback on the impact of their approach.
For the second session, each leader wrote a short personalised brief outlining a performance conversation they needed to have with a member of their team – and then rehearsed it with a Practice Coach, embedding learning from the first session and helping them to perform better.
The results
Leaders reported a 35% increase in competence, a 29% increase in confidence, and a 30% increase in achieving a successful outcome to a performance conversation after a single PRO session. And they booked more PRO sessions to embed practice into their annual learning cycle.
35%
Increase in competence
29%
Increase in confidence
30%
Increase in achieving a successful outcome to a performance conversation
They said
I had an awesome Practice Coach and role player. In such a short time I had great learning and a few key takeaways. Thank You.
This is an excellent tool and a great platform to build key skillsets.
I have had a very awesome experience with the PRO Session. The take backs for me are definitely going to help me in enhancing my Manager skills which would eventually help my Organization and Team Members.
My session has been great opportunity for me to understand what is required by me. Practice Coach has been kind enough to give key factors on conversation and coaching.
Practice Coach pointed out that I should wait for my colleague to finish which I did not. Great program. Interactive session with a real person helped a lot.
My Practice Coach was a great consultant who played the designated role very well and offered some great and specific feedback.
Is your performance management process driving real results?
The challenge
This company knows that great career conversations keep people focussed and motivated. Team leaders know that too and have benefitted from excellent training and clearly signposted processes to aid regular development discussions with their teams. But getting the tone just right and inspiring and engaging your teams can be a challenge, even when you know what to do.
The solution
62 leaders in nine countries throughout the Asia Pacific region were each given a PRO session to practice an upcoming career conversation with a member of their team. Each leader wrote a short brief outlining the subject and desired outcome of the interaction and booked a session with one of PRO’s skilled Practice Coaches.
In the course of a private, hour-long practice session, the leader tried out their individual conversation, the Practice Coach took on the role and anticipated behaviours of their team member – and gave real time, individualised, constructive feedback.
The results
Results from in-built metrics in the PRO platform show that leaders reported an increase in competence of 50% and in confidence of 40% after a single PRO session. They also gave the Practice Coaches an average rating of 4.8 / 5.
50%
Increase in competence
40%
Increase in confidence
4.8/5
Practice Coach rating
They said
Brilliant session. I could definitely notice improvements in each additional round based on the feedback from my Practice Coach.
A great experience. I was a little sceptical in the beginning but now a convert. Thank you for the experience.
Simply brilliant! I feel much more confident in having these conversations with the team. You were superb...cheers.
My Practice Coach was a PRO! I received a wealth of feedback. Can't wait to put the things I've learned into practice and I feel better about myself and my approach after hearing her feedback.
This was surprisingly a very helpful call. The Practice Coach picked on a few subtle points for me to look at and when I incorporated them the whole conversation changed very positively.
I thoroughly enjoyed the coaching session and can't wait to have the actual conversation with my direct report.
Are you challenged with employee
engagement and retention?
The challenge
When you have a terrific team of senior leaders who have engaged enthusiastically and positively in a series of workshops to develop their leadership coaching skills, they know exactly how to have great conversations to effectively motivate, influence and guide their team. But you know from previous experience that there is a gap between knowing and doing it back in the workplace. How do you bridge that gap?
The solution
Travis Perkins wanted a way to significantly increases the transfer and retention of learning from the classroom to the workplace. Practising with PRO took it a step further by personalising the practice for the learner, taking into account their individual experience, understanding and style.
As a follow-up to a series of in-house coaching workshops, over 50 director-level leaders were offered PRO sessions to practise their skills with a Practice Coach. The Directors were able to test out scenarios and conversations relevant to them, exploring how their own language, emotions and behaviour impact upon others in creating successful interactions. They received immediate, objective feedback from their Practice Coach enabling them to hone their skills and understand what works for them, in their own style.
Each learner received a recording of their session to support ongoing reflection and learning.
The results
Leaders reported an average 26% increase in competence, 23% increase in confidence, and 24% increase in achieving a successful outcome to a performance conversation after their PRO sessions.
26%
Increase in competence
23%
Increase in confidence
24%
Increase in achieving a successful outcome to a performance conversation
They said
Thoroughly enjoyed the experience. This was my first time at this type of Coaching and Development vehicle so I was really pleased it went so well. I was also really encouraged that my Practice Coach said to me in his feedback that my natural personality and authority showed through so well. He was an absolute pleasure to work with and I really appreciated all his feedback so thank You.
My Practice Coach was great with the feedback and made what could be a very uncomfortable experience feel interesting useful and rewarding. I would recommend this to others.
I found the session really useful to the point I was able to use some guidance to replay a section and use tone, speed of delivery and body language to change the perception of the discussion.
You choose how. You choose when. You choose where.
PRO offers you the ultimate training flexibility - any device, any language, any time. Book a demo session now.